Athlete Achievement FAQ

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HOW DO #TEAMBIOSTEEL ATHLETE ACHIEVEMENTS WORK? (A QUICK OVERVIEW)

What: Get rewarded when #TeamBioSteel Athletes perform set achievements on the ice, court or field!

How: Points are based on an individual athlete’s performances in their sport and vary by athlete. As a #TeamBioSteel Rewards member, you can earn up to 10 points per Athlete per week and you'll find out how many points you have been rewarded by checking your emails (look for emails from #TeamBioSteel Rewards) every Monday and Wednesday. Click here to subscribe to emails if you’re not signed up.

When: Upon receiving the email, you will have a 24-hour window to claim Athlete Achievement points. Please allow up to 72 hours (about 3 days) for claimed points to show up in your account.

ARE #TEAMBIOSTEEL ATHLETE ACHIEVEMENT POINTS CUMULATIVE DURING A GAME?

No, the points are non-cumulative. There is only one redemption per action. For example, you can earn 5 points for Gleyber Torres getting a home run, and 5 points if he gets a hit. If he gets both a home run and hit during a game, you can earn a maximum of 10 points total for that week. You cannot earn 5 points per hit.

HOW DO I EARN POINTS FROM #TEAMBIOSTEEL ATHLETE ACHIEVEMENTS?

We will send an email every Monday and Wednesday with a link to redeem the total number of points that #TeamBioSteel athletes achieved over the past week.

HOW LONG DO I HAVE TO CLAIM THE POINTS WON FROM A #TEAMBIOSTEEL ATHLETE ACHIEVEMENT?

You will have 24 hours to claim your points once we send you the redemption link. The email address used to claim points must match the email associated with your #TeamBioSteel Rewards account prior to claiming.

HOW MANY POINTS DO I GET FROM EACH ATHLETE ACHIEVEMENT?

How: Points are based on an individual athlete's performances in their sport and vary by athlete. We have many opportunities for you to earn a different number of points for when our athletes light it up on the big stage! Head to our Monday and Wednesday Athlete Achievement pages to view the number of points available for each of our athletes.

MONDAY ATHLETE ACHIEVEMENTS

WEDNESDAY ATHLETE ACHIEVEMENTS

CAN I EARN POINTS FROM EVERY SINGLE GAME/MATCH A #TEAMBIOSTEEL ATHLETE IS IN?

No, points cannot be earned during every single game, only select games that we feature, and you can earn a maximum of 10 points total for that week. Information about what games we are tracking can be found on the Monday and Wednesday Athlete Achievement pages.

HOW LONG DOES IT TAKE FOR ME TO SEE MY POINTS EARNED?

Please allow up to 72 hours for your points to appear in your account.

CAN I EARN POINTS FOR ATHLETE ACHIEVEMENTS IF I'M NOT PART OF THE #TEAMBIOSTEEL REWARDS PROGRAM?

No, you must be an active member of our #TeamBioSteel Rewards program in order to earn points from Athlete Achievements. Sign up to #TeamBioSteel Rewards and claim your points using the same email address.

WHY AM I GETTING AN ERROR MESSAGE/I CAN’T ACCESS THE POINTS FORM

Please try again with some of these troubleshooting tips: use an incognito browser, use a different type of browser, clear cookies and cache, and/or turn off adblockers. If this is still not working, please email support@biosteel.com with the following: screenshots of the error, device type (mac or pc, desktop or mobile, android or iPhone), and browser. This will be super helpful and will allow our team to investigate further.

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