BIOSTEEL SHIPPING POLICY
Returns/ Exchanges
Please be advised that as a result to the CCAA proceedings, as of October 1, 2023, BioSteel is not accepting returns or exchanges of any products. All sales are final. No returns will be accepted. Any questions or concerns can be addressed by contacting BioSteel Customer Support at support@biosteel-sports.
ORDER PROCESSING TIME
BioSteel offers standard shipping with 3-6 business day delivery at the shipping rates listed below. Processing time for most orders is 1-2 business days. Orders are not shipped on N. American statutory holidays or weekends. During holidays and promotions, we may experience a higher-than-normal volume of orders and processing times may vary as a result.
TRANSIT DELAYS
We do our very best to get orders processed and shipped as quickly as possible. Once the order ships, BioSteel is not responsible for delays that occur during transit. During busier seasons, carriers may take longer than normal to update tracking information. If a package shows tracking updates but is delayed at a processing location, please contact the carrier, as they will be able to provide the most up to date information on your package.
SHIPPING CARRIERS
Orders are shipped with FedEx, USPS, and UPS within the US. You can track your order using the tracking number link provided in your shipping confirmation email from
support@biosteel-sports.
SHIPPING RATES
- Orders with a subtotal under $100 USD = $9.97 USD shipping cost
- Orders with a subtotal of $100 USD and above = FREE Shipping
Shipping Rates listed above are applied per order. The shipment subtotal (after discounts, before tax and shipping) is used to calculate eligibility. Not valid on past orders. Shipping Rates may be canceled or modified at any time. Orders containing multiple products may ship in multiple parcels with more than one tracking code and different carriers and/or shipment delivery times for the same order. All rights reserved.
FAQ
Do you ship internationally?
- We currently only ship to the US (BioSteel.com) and Canada (BioSteel.ca).
Do you ship to APO/FPO/DPO addresses?
- We cannot currently ship to APO/FPO/DPO addresses.
Do you ship to PO boxes?
- Yes, we ship to PO boxes.
Are all items shipped together?
- We ship all items together where possible. Note, Sports Drink - 12 Packs are packaged separately from other items. Please make sure to check all tracking numbers provided in your shipping confirmation email. If any items are out of stock, we remove/refund those items from your order and ship the remaining items.
If you have questions about your order, check out our FAQ sections below for answers. Can't find what you're looking for? Email
support@biosteel-sports.
ONLINE RESELLERS
Please note that this Shipping Policy applies only to purchases made on www.biosteel.com.
BioSteel sells products directly on Amazon only through our “BioSteel Sports Nutrition Inc.” seller’s account in the United States and our vendor account in Canada. All other Amazon sellers are unauthorized resellers of BioSteel products and as such any unauthorized resellers are not assured to abide by all BioSteel’s product handling, shipping, and shelf-life guidelines. As BioSteel is unable to control the quality of BioSteel products sold by unauthorized resellers, unless otherwise prohibited by law, BioSteel’s return policy is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces.
BioSteel reserves the right to verify purchase and return information, require a valid proof of purchase, and to deny product return requests in its discretion in cases of suspected fraud or if customer has abused the return policy. Returns are also limited to the original, end-user purchaser.
