Return Policy
- BioSteel offers a 14 day return and refund policy if the conditions below are met:
- BioSteel will provide a Free Shipping Label on shipments that are damaged or if an incorrect item was shipped.
- BioSteel does not cover the cost of shipping on returns if you do not like the product.
- We cannot accept returns based on taste, mix-ability, consistency, or appearance because most products (protein, extracts, amino acids, etc.) are of natural sources or synthetically derived and these characteristics may change from time to time which are out of our control.
- All returns must be mailed within 30 days of receiving the RMA#.
- If there was a promotional item included in your order which was part of the promotional item you are returning you must return the promotional item as well or we will not issue the refund.
- BioSteel must be contacted within 24 hours of receipt of your order if there was a missing item. Please contact our Support Team if there is an item missing from your order.
- Returned items cannot be marked, damaged, opened, and must be in reasonable condition.
- Full refunds will be granted ONLY if the above conditions have been met, minus the cost of the initial shipping fee.
- If you wish to return an item and the order total after your return drops below the $99 subtotal for free shipping a $9.99 will be subtracted from your return total given back to you.
- Returns or order cancellations can only be refunded to the original card or in the form of store credit. No refunds will be in the form of cash, cheque, PayPal, or to different debit/credit card than the one originally used for purchase.