Return Policy

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Orders Return Policy

BioSteel offers a 14 day return and refund policy if the conditions below are met:
BioSteel will provide a Free Shipping Label on shipments that are damaged or if an incorrect item was shipped.
BioSteel does not cover the cost of shipping on returns if you do not like the product.
We cannot accept returns based on taste, mix-ability, consistency, or appearance because most products (protein, extracts, amino acids, etc.) are of natural sources or synthetically derived and these characteristics may change from time to time which are out of our control.
All returns must be mailed within 30 days of receiving the RMA#.
If there was a promotional item included in your order which was part of the promotional item you are returning you must return the promotional item as well or we will not issue the refund.
BioSteel must be contacted within 24 hours of receipt of your order if there was a missing item. Please contact our Support Team if there is an item missing from your order.
Returned items cannot be marked, damaged, opened, and must be in reasonable condition.
Full refunds will be granted ONLY if the above conditions have been met, minus the cost of the initial shipping fee.
If you wish to return an item and the order total after your return drops below the $99 subtotal for free shipping a $9.99 will be subtracted from your return total given back to you.
Returns or order cancellations can only be refunded to the original card or in the form of store credit. No refunds will be in the form of cash, cheque, PayPal, or to different debit/credit card than the one originally used for purchase.

Incorrect Items/Orders

If you received an incorrect item or order do not open any of the products and contact us immediately, so we can rectify the issue.
If a product is opened, that product will no longer be accepted for a return, credit, or refund.
A photo of the packing slip and product received is required to further assist your claim.
If you received an incorrect item, please visit our Return Centre.

Damaged Product

Please contact our Support Team, provide a photo of the packing slip and product received is required to further assist your claim.
We do not cover the cost of transit damages, If your order has Route Insurance you can file a claim with Route here.
Team Bottles, Spouted Team Bottles, Shaker Cups, Half Gallon Straw Bottles are not applicable for free replacement lids. If your bottle arrived damaged, please contact our Support Team. Providing a photo of the packing slip and product received depicting the damages is required to further assist your claim.

Missing/Stolen Order

Please contact our Support Team if there is an item missing from your order.
A photo of the packing slip and product received is required to further assist your claim.
Be sure to check with neighbours or other house members to ensure your order was not received.
Biosteel does not cover the cost of theft. If your order has Route Insurance you can file a claim with Route here.

Short-dated Product

Short-dated products will display a note saying, "Short-dated product. This product will expire in less than 90 days—buy now while it's still fresh.”
If no specific date is provided, the product remains good through the end of the month indicated
Short-dated products are not applicable for returns or refunds.
Please contact our Support Team for more information.

Anchor example