Returns

If you’d like to send an item back, you can submit a Return Request through our Returns Centre. Returns must be initiated within 7 days of delivery. Please note that returns for reasons not caused by us (e.g., ordered too much, changed your mind) require return shipping/postage to be paid by the sender—and postage can be purchased and paid for directly through the return process. This page is for return-related requests (not shipping or delivery issues).

Use the Returns Centre for:

• Ordered too much / no longer need the product

• Changed your mind after ordering

• Want to return an unopened product (where eligible)

• Subscription order you meant to cancel before it shipped
  

Not a Returns Centre request:

• Exchange requests (we do not offer exchanges)

• Damaged products or damaged shipment/box

• Missing items from your order

• Wrong product delivered

• Order never arrived

• Shipment returned to sender

• Expiration Issues

• Product quality issues

For the issues above, please submit an Order Claim instead so our team can review it properly.